Returns and refunds.

1. Summary

This policy covers three situations:

• 30-day returns – unused items in their original packaging can be returned within 30 days.
• Faulty or damaged items – if an item arrives faulty or damaged in transit, we will replace it or refund you.
• Return shipping – change-of-mind return postage is paid by the customer; faulty, transit-damaged or incorrectly supplied items include agreed return shipping costs.
• Australian Consumer Law – your rights under the Australian Consumer Law (ACL) always apply.

Nothing in this policy reduces or removes rights you have under the ACL. The ACL guarantees that goods must be of acceptable quality, fit for purpose, and match their description.

2. 30-day unused returns

We accept returns on unused items for 30 days from the delivery date, on the following conditions:

• The bow has not been strung or shot.
• There are no marks, scuffs, or finger oils on the riser or limbs.
• The bowstring, finger tab and arm guard are unused.
• All original packaging, inserts and accessories are returned.

Return shipping to us is your responsibility for change-of-mind returns. Please contact us before sending anything back so we can confirm the return address and reference.

Once we receive the returned item we inspect it within 2 business days. If it meets the unused and original-packaging conditions, we issue a refund to your original payment method.

3. Faulty or damaged in transit

Please inspect your parcel as soon as it arrives. If anything arrives faulty or damaged in transit – outer packaging, riser, limbs, bowstring or any accessory – do not discard the box.

Email or WhatsApp us as soon as possible with:

• Your order number
• Photos of the outer carton, all sides, and the damage to the contents
• A short description of what you found

We will replace the faulty or damaged item, replace the affected part, or refund you. We may also ask you to keep the damaged item available for the carrier to collect for inspection.

4. Manufacturing defects

Recurve bows sold by Archeryline are covered against manufacturing defects, including limb delamination, riser cracking, limb pocket failure, and hardware failure, for the period stated on each product page and in any case for the period required by the Australian Consumer Law.

To make a defect claim, email us with your order number, photos and a description of the issue. We will assess the claim, and if the item is found to be defective we will replace it or refund you. Where the defect is a major failure, you may choose the remedy in line with the ACL.

5. Items not eligible for return

For hygiene, safety and modification reasons we cannot accept returns of:

• Custom-quoted or modified-to-order items once work has started
• Bowstrings that have been mounted on a bow
• Finger tabs, arm guards, gloves and consumables that have been used
• Items that have been modified, repainted, drilled or re-tooled
• Items damaged by misuse, dry firing, or use with broadheads / hunting tips

This does not affect your rights for goods that are defective or not of acceptable quality under the Australian Consumer Law.

6. How to start a return

Please contact us before sending anything back so we can confirm the return address and reference, and where applicable arrange a return label.

1. Email info@archeryline.com or WhatsApp +86 177 5328 1588 with your order number, the reason for return, and photos where applicable.
2. We will reply within 1 Australian business day with return instructions.
3. Pack the item in its original packaging and ship it tracked to the address we provide.
4. Send us the tracking number – once the return scans we can pre-arrange your replacement or refund.

7. Refunds & return costs

Refunds are issued to the original payment method you used when ordering. Typical processing time on our side is 1-3 business days after we receive and inspect the return. Your bank or card issuer may take an additional 3-10 business days to show the refund in your account.

For change-of-mind returns, return shipping is paid by the customer and is not refunded. For faulty, transit-damaged, defective, or incorrectly supplied items, we will either arrange a prepaid return label or reimburse a reasonable receipted carrier cost after we confirm the issue.

8. Your statutory rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The rights you have under the ACL operate alongside the policy on this page. Nothing on this page is intended to limit those rights.

9. Contact us

Returns & refunds enquiries: info@archeryline.com / WhatsApp +86 177 5328 1588. See our Contact page for support hours.